Responsible Gaming

Introduction

Gambling should always be a form of entertainment, not a way to earn money or solve financial problems. While gambling can be an enjoyable pastime, it carries inherent risks. Always gamble responsibly, set clear limits, and never wager more than you can comfortably afford to lose. If gambling stops being fun and starts causing stress, anxiety, or financial strain, it may be time to seek help.

Age Verification

Gambling is strictly for adults. You must be at least 18 years old or the legal gambling age in your jurisdiction. In the Philippines, the legal age for casino gambling is 21 years old. Underage gambling is illegal and can have serious consequences. We encourage all users to verify their age and comply with local laws.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognise several of the following signs in yourself or someone you care about, it may be time to seek support:

• Chasing losses — trying to win back money you have lost by gambling more
• Hiding gambling activity from family or friends
• Spending more time or money on gambling than intended
• Neglecting work, school, or family responsibilities because of gambling
• Borrowing money or selling possessions to gamble
• Lying about gambling habits or the amount of money spent
• Feeling anxious, guilty, or irritable when not gambling
• Repeatedly trying to cut down or stop gambling without success
• Gambling to escape problems or relieve negative emotions

Self-Help Tools

Many gambling platforms, including online casinos, offer practical tools to help you stay in control. Common self-help tools include:

• Deposit limits — set a maximum amount you can deposit per day, week, or month
• Loss limits — cap the amount you are willing to lose within a set period
• Reality checks — receive reminders of how long you have been playing
• Self-exclusion — voluntarily block yourself from gambling for a chosen period (e.g., 6 months, 1 year, or permanently)
• Time limits — restrict the duration of your gambling sessions
• Cooling-off periods — take a short break from gambling (24 hours to several weeks)

We encourage you to use these tools wherever available, including on the NuStar casino platform, to maintain a healthy balance.

Support Organizations

If you or someone you know needs help, the following national and international organisations provide free, confidential support:

• Philippines: PAGCOR Responsible Gaming Program – Call (02) 8522-0299 or email [email protected]
• United Kingdom: GamCare and GamStop
• Australia: Gambling Help Online
• Canada: Responsible Gambling Council
• United States: National Council on Problem Gambling
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
• Other countries: Please contact your local responsible gambling authority or mental health service for support.

Call to Action

If you believe you have a gambling problem, or if you are concerned about someone else, please seek help today. Reaching out is a sign of strength, not weakness. Help is available 24/7, and recovery is possible. Contact one of the organisations listed above or speak to a trusted friend or professional. Your wellbeing matters.